Privacy Policy
Big Bear Movers LLC (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.bigbearmovers.co, interact with our services, or contact us through any of our digital or offline communication channels.
1. Information We Collect We may collect the following types of information:
a. Personal Information: Name, Email address, Phone number, Address (pickup/drop-off locations), Billing and payment information, Any other information you voluntarily submit (e.g., inquiry forms, reviews, referrals)
b. Automatically Collected Data When you visit our website, we automatically collect:
IP address, Browser type, Operating system, Device information, Pages visited and time spent, Cookies and usage data (see Section 6)
2. How We Use Your Information We use your information to:
- Provide and manage moving services
- Process bookings, payments, and invoices
- Communicate with you about your move, scheduling, or promotions
- Improve website functionality and user experience
- Comply with legal obligations
- Respond to inquiries and support requests
- Send occasional marketing emails (with opt-out)
3. How We Share Your Information:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Your Rights and Choices You may have rights under privacy laws to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your information.
- Opt out of marketing communications at any time.
- To exercise these rights, email us at privacy@bigbearmovers.co.
5. Data Security:
We implement reasonable security measures to protect your data, including SSL encryption, firewalls, and restricted access to personal information. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
Technologies We use cookies and similar technologies to:
- Track website performance and analytics
- Personalize user experiences
Improve marketing efforts You can manage your cookie preferences in your browser settings.
7. Third-Party Links Our site may contain links to third-party websites (e.g., Yelp, Google Reviews). We are not responsible for the privacy practices or content of those websites.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.
9. Consent to SMS and Email
By providing your phone number or email, you consent to receive messages from us regarding your booking, move updates, promotions, or feedback requests. You may opt-out at any time by replying STOP (for SMS) or clicking “unsubscribe” (for emails).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the website and our services signifies your agreement to the revised terms.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, contact us at:
- Big Bear Movers LLC
- Email: [email protected]