Privacy Policy
Your privacy is important to us. This policy explains how Big Bear Movers collects, uses, and protects your information.
Effective Date: January 1, 2024 | Last Updated: January 1, 2024
At Big Bear Movers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website or services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you request a quote or book our services, we collect information such as your name, email address, phone number, and service addresses. This information is essential for providing accurate quotes and coordinating your move.
Payment Information
For completed bookings, we securely process payment information through encrypted, PCI-compliant payment processors. We do not store credit card numbers or banking details on our servers.
Usage Information
We automatically collect certain information when you visit our website, including IP addresses, browser types, device information, and pages visited. This helps us improve our website and services.
Communications
We keep records of our communications with you, including emails, phone calls, and service feedback to improve our customer service and maintain service quality.
How We Use Your Information
Service Delivery
We use your information primarily to provide moving services, including scheduling, route planning, and coordinating with our moving teams.
Communication
We communicate with you about your scheduled services, send appointment reminders, provide updates during your move, and respond to your inquiries.
Improvement and Analytics
We analyze usage patterns and feedback to improve our services, website functionality, and customer experience.
Marketing
With your consent, we may send promotional materials about special offers, new services, or moving tips. You can opt-out of marketing communications at any time.
Information Sharing and Disclosure
Service Partners
We may share necessary information with trusted partners who assist in providing our services, such as storage facilities or specialty item handlers. All partners are bound by confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or other legal processes, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business assets.
No Sale of Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
Protection Measures
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and regular security audits.
Employee Access
Access to customer information is limited to employees who need it to perform their jobs, and all employees are trained in data protection and privacy.
Incident Response
In the unlikely event of a data breach, we have procedures in place to respond quickly, minimize impact, and notify affected customers as required by law.
Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information. Contact us to request changes to your account information.
Deletion
You may request deletion of your personal information, subject to our legal obligations to retain certain records.
Opt-Out
You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Cookie Preferences
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
Cookies and Tracking Technologies
Essential Cookies
We use essential cookies to enable basic website functionality, maintain security, and remember your preferences during your session.
Analytics Cookies
We use analytics tools like Google Analytics to understand how visitors use our website and identify areas for improvement.
Marketing Cookies
With your consent, we may use marketing cookies to show relevant advertisements and measure the effectiveness of our marketing campaigns.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Questions About Our Privacy Policy?
If you have any questions or concerns about our Privacy Policy or how we handle your information, please don't hesitate to contact us.
Email Us
privacy@bigbearmovers.comCall Us
1-800-BIGBEARWrite to Us
Big Bear Movers
123 Moving Way
Newton, MA 02458